Privacy Policy

Last Updated: 1446/6/15

At ThreeSixty, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and protect your data in compliance with the Saudi Arabia Personal Data Protection Law (PDPL).

1. Information We Collect

We may collect the following types of information:

Personal Information:

Name, email address, phone number, and business details when you fill out forms on our website.
Payment details if you purchase our services.

Non-Personal Information:

Browser type, IP address, and device information to enhance user experience.
Cookies and usage data for analytics and marketing.

Information from Third Parties:

Data received from social media platforms or partners when you engage with our content.

2. Legal Basis for Processing Data

We process personal data based on the following legal grounds:

Consent: Data processing with your explicit consent.
Legal Obligation: Compliance with applicable legal requirements.
Contract Performance: Processing data necessary for fulfilling agreements.
Legitimate Interests: Ensuring business operations and marketing strategies.

By providing your personal data, you consent to its collection, processing, and storage as outlined in this Privacy Policy. You may withdraw your consent at any time by contacting us.

3. How We Use Your Information

We use your information to:

Provide, operate, and improve our services.
Respond to inquiries and provide customer support.
Process payments and manage transactions securely.
Send updates, newsletters, and marketing communications (with your consent).
Analyze trends and optimize user experience using analytics tools.
Use tools such as Google Analytics and Facebook Pixel to track performance and behavior anonymously.
Deliver personalized ads through targeted marketing campaigns.
Ensure compliance with legal obligations and protect against fraud.
Deliver promotional offers and updates about our services. You can opt-out of marketing communications at any time by following the unsubscribe instructions in our emails.

4. Data Sharing and Disclosure

We do not sell or rent your personal data. However, we may share your information with:

Service Providers: Trusted third parties who assist in delivering our services (e.g., payment processors, hosting providers).
Legal Compliance: Authorities if required by law, court order, or to protect our legal rights.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred.

5. Data Transfers Outside Saudi Arabia

In certain cases, your data may be transferred to trusted service providers outside Saudi Arabia. We ensure all transfers comply with PDPL requirements and implement safeguards to protect your data through contractual agreements and secure transfer protocols.

6. Data Protection and Security

We implement strict security measures to protect your data, including:

SSL encryption for data transmission.
Secure servers with firewalls and access controls.
Regular security audits and updates.
Advanced cybersecurity tools, vulnerability testing, and incident response plans.
Secure backups to ensure data integrity and recovery in case of loss or failure.

7. Children’s Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect personal data from minors. If you believe we have collected such information, please contact us immediately.

8. Your Rights under PDPL

Under the Saudi Personal Data Protection Law, you have the right to:

Access Your Data: Request details of the personal data we hold about you.
Correct Your Data: Request corrections to inaccurate or incomplete information.
Delete Your Data: Request deletion of your data when it is no longer required.
Withdraw Consent: Withdraw your consent for data processing at any time by contacting us. Please note that this may affect our ability to provide certain services.
Data Portability: Request a copy of your data in a structured, commonly used format, and transfer it to another service provider where technically feasible.

We aim to respond to all requests within 15 business days. For complex requests, we may require additional time and will keep you informed of progress.

To exercise these rights, please contact us using the details provided below.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

Enhance user experience and website functionality.
Analyze usage patterns to improve performance.
Deliver personalized content and ads.

We use different types of cookies, including essential cookies for website functionality, analytics cookies to analyze performance, and marketing cookies to deliver personalized ads. You may choose to disable cookies through your browser settings. However, please note that some website features may not function properly without cookies. For more information, visit our Cookie Policy page.

10. Data Breach Notification

In the event of a data breach, we will promptly investigate the issue and notify affected individuals and authorities as required by PDPL. Notifications will be sent within 72 hours of detection, including guidance for securing your information.

11. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. For marketing purposes, we retain data for no longer than 24 months unless you request its deletion earlier. Transactional data is retained for 5 years to comply with legal obligations. Sensitive data such as payment details are encrypted during processing and permanently deleted or anonymized after fulfilling their purpose.

12. Third-Party Links

Our website may contain links to external websites. We are not responsible for their privacy practices, and we encourage you to review their policies.

13. Policy Updates

We regularly review and update this Privacy Policy to reflect changes in laws, regulations, or operational practices. Continued use of our services after such updates constitutes acceptance of the changes. Notifications of significant updates will be sent via email or posted prominently on our website.

14. Handling Inquiries and Complaints

If you have concerns about our data practices, you may contact us directly using the details provided below. We are committed to resolving all issues promptly and transparently. If you are not satisfied with our handling of your complaint, you have the right to escalate the issue to the Saudi Data and Artificial Intelligence Authority (SDAIA). For more details, visit https://sdaia.gov.sa.

15. Legal Disclaimer

This Privacy Policy applies only to ThreeSixty’s website and services. We are not responsible for the privacy practices of third-party websites linked from our site. We encourage users to review their privacy policies separately.

16. Contact Information

For questions or concerns regarding these Terms of Use, please contact us:

Email: contact@3sixty.sa
Phone: +966 53 091 1360
Website: https://3sixty.sa

Thank you for trusting ThreeSixty. Your privacy matters to us!

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